Terms of Service

Who may use Frankie

You must be 18 or older to create an account or join as a partner. You are responsible for keeping your login secure and for activity under your account.

Frankie is not medical care

Frankie is a pregnancy assistant for information and organisation. It is not a medical device and does not provide medical advice, diagnosis, or treatment. Content may be incomplete or incorrect. Always follow your clinician. If something feels urgent, call 000 or your care team.

Your health information

Frankie handles sensitive health information. You must complete the in-app health information consent before using features that process health data (such as chat, documents, journal, planning, or visit recording). See our Privacy Policy for details.

Acceptable use

You agree not to use the Services unlawfully, access others’ accounts, record people without permission where required by law, or misrepresent Frankie’s output as professional medical advice. We may suspend accounts that violate these Terms.

Partner Mode

If you invite a partner, you control what they can see. Partners must also accept these Terms and complete consent.

Subscriptions and fees

Frankie is a paid app. Access to core features requires an active subscription (for example Essential or Plus). Plans may be sold as a monthly subscription or as a longer pass. Current prices, what each plan includes, and any usage limits are shown in the app before you confirm a purchase.

How billing works

• Payments are processed by the Apple App Store (iOS) or Google Play (Android), not by Frankie directly. Frankie does not store your full card number.
• Subscriptions renew automatically until you cancel, unless you bought a fixed-length pass that does not auto-renew.
• You can manage or cancel in your Apple or Google account subscription settings (also linked from Settings in the app when available).
• Restoring purchases on a new device uses the same Apple or Google account you used to buy.
• Refunds and billing disputes for store purchases are handled under Apple’s or Google’s refund rules.

If a free trial, promotional period, or Foundation Member offer applies, the app or frankieapp.org will say so before you are charged. Taxes may apply based on your storefront.

Disclaimers and liability

The Services are provided “as is” to the extent permitted by law. To the maximum extent permitted by Australian law, Frankie is not liable for indirect loss or for reliance on app content instead of professional care. Our total liability for any claim relating to the Services is limited to the amount you paid us in the twelve months before the claim (or AUD $100 if you have not paid). Nothing here excludes non-excludable rights under the Australian Consumer Law.

Ending your account

You may delete your account in Settings. We may suspend or terminate access if you breach these Terms or if we discontinue the Services.

Changes and contact

We may update these Terms and will notify you of material changes in the app or by email. Continued use after the effective date means you accept the updated Terms.

Questions: privacy@frankieapp.org

Frankie · Australia · frankieapp.org

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.